Privacy Policy

December 14, 2020

Cocoon Privacy Policy

Last Updated: December 14, 2020

Cocoon Financial Services, Inc. (“Cocoon”, “Company”, “we”, “us” or “our”) is concerned about protecting the privacy of users of our website located at (the “Site”) and our mobile application. This Privacy Policy explains how we may collect, use, share and otherwise process your personal information in connection with the Site and our services, and the rights and choices that may be available to you with respect to your information. 

Information Collected

Cocoon offers a platform for employers (“Customers”) to streamline the leave process for employees. This process requires Cocoon to collect and process some personal information on behalf of our Customers. This process also includes an exchange of personal information from a variety of sources, such as information you provide directly to us and information collected from publicly available sources.

Information Collected from Customers. 

When we collect personal information directly from our Customers, the relevant Customer determines the processing of your personal information. If you have questions about how the personal information we receive from our Customers is collected, how it is processed or why we process it, please refer to such Customer’s privacy policy or contact the relevant Customer. If you have requests regarding the personal information we process on behalf of the relevant Customer, please direct your inquiries to such Customer.

The information we collect from our Customers may include:

Information Collected Directly from You. 

We collect personal information that you provide directly to us through the use of our Services. The information we collect in this manner may include:

Automatically Collected Data. 

We and our service providers may use cookies, beacons, pixel tags and other tracking technologies to automatically log information about you, your computer or mobile device and your activity over time on the Site and other online services, including:

Please visit the “Options” section of this Privacy Policy for information on how to disable or opt-out of certain cookies and similar technologies. 

You may refuse to provide certain personal information, but some parts of the Site or our services may not be fully available or functional without submitting such information. 

Use of Information

We use your personal information for the following purposes or as otherwise described in this Privacy Policy or at the time of collection: 

Operations. We may use personal information to operate the Site and provide related services, including to:

Research and development. We may analyze use of the Site and mobile application to evaluate and improve the Site, mobile application and our services, and to develop new products and services, including by studying user demographics and use of the Site and mobile application. We may use Google Analytics for this purpose.

Compliance, fraud prevention and safety. We may use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; to protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); to audit our internal processes for compliance with legal and contractual requirements and internal policies; to enforce the terms and conditions that govern the Site; and to prevent, protect against, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity.

To create anonymous, aggregated or de-identified data. We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect, by removing the information that makes the data personally identifiable to you. We may use and share such anonymous, aggregated or de-identified data for any purpose we deem appropriate, such as to maintain and improve the Site, mobile application and our current as well as future products and services.

To send you promotional communications. We may send you promotional communications about the products or services that we offer. 

With your consent. In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

Sharing of Information

We may share personal information with:

The State of California’s Employment Development Department. We may share your personal information with the State of California’s Employment Development Department in order to facilitate and complete your application for disability or parental leave and benefits. We do not control how the State of California may process your personal information. 

Enterprise Customers. If you use our Services through one of our Customers (including your employer), we share your personal information with that Customer in order to facilitate your disability or parental leave and benefits and to ensure proper payment and communication regarding the length and type of leave. We do not control how the relevant Customer may process your personal information.

Service providers. We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate the service (such as payment, customer support, hosting, analytics, email delivery, marketing and database management services). 

Professional advisors. We may share your personal information with professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. We may share your personal information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance, fraud prevention and safety purposes described above. 

Business acquirers. We may share your personal information with relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, (including, in connection with a bankruptcy or similar proceedings). 


Access, update or delete information. If you have registered for an account with us, you may review and update certain personal information in your account profile by logging into the account. You may delete your account by contacting us at

You may also contact us in writing if you want to access or receive a copy of your personal information or would like rectify or delete your information. These rights are not absolute, and we reserve the rights to verify your identity upon receiving such a request and decline your request. If we are unable or not willing to comply with your request, either in whole or in part, we will inform you. Please know that deletion of some personal information may prevent your further use of our Services. You may make such a request by contacting us at

Cookies & browser web storage. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. To prevent the use of Google Analytics relating to your use of our Site, you can download and install the browser plug-in available here. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Site may not work properly. Similarly, your browser settings may allow you to clear your browser web storage.

Location Data. Users of our mobile application also have the choice whether to provide us with access to your precise location data. Your device settings may provide the ability for you to control our ability to access your location data.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit

Opt out of marketing communications. If at any time you wish to opt-out of future newsletters or other promotional emails and communications, you may click the “unsubscribe” link in the email or otherwise contact us at It may take up to 10 business days before you stop receiving promotional emails. This opt-out does not apply to operational communications, for example, confirmation emails.

Information about Children

The Site, mobile application and our services are not directed to children under 16. We do not knowingly collect or solicit personal information from children under 16 on the Site or mobile application. If you are under 16, please do not attempt to register an account or send any information about yourself to us. If we discover that we have collected personal information from children under 16, we will take commercially reasonable measures to promptly delete such information from our systems. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, please contact us at


We maintain various physical, electronic and procedural safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of personal information.

If you have an account with us, your account is protected by a password that you select. It is your responsibility to protect your password appropriately and to limit access to your computer or device and browser by, among other things, signing off after you have finished accessing your account.

Third-Party Websites

The Site contains links to websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third-party and we cannot control, and take no responsibility for, the content or privacy practices of such third-party websites, mobile applications or online services operated by third parties. Please carefully review the Privacy Policy and any other applicable terms for such third-party websites, mobile applications or online services operated by third parties.

International Data Transfers

We are headquartered in the United States and may have service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Site. If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Site. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Site after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.


If you have any further questions concerning this Privacy Policy, or would like to request to correct, update, or delete such information, please contact